Order
Information |
Secure
On-Line Ordering | Session Cookies | Privacy
Policy
Packaging
& Privacy | Methods of Shipping | Shipping
Rates | Order Processing & Transit Time
| Order Status
Order
Declined | Order Canceled | Sale
Authorized | Identity | Colors
| Order Cancellations | Delivery
| Returns
By
proceeding with an Gift Mug Oder you AGREE TO ALL of our Terms and Conditions
of Sale outlined on this web site.
We
make gift-giving easy. Our Custom Wrapped Coffee Mugs filled with
delicious candies are sure to please.
Our
buyers select only the highest quality gifts, which are then customized
just for you! We inspect every item again for quality and accuracy
before it ships to you or someone special Orders placed Monday-Friday
before 2 PM P.S.T. typically leave our warehouse the same or next business
day. Gift orders placed over the weekend or on a holiday, will leave our
warehouse the next business day Monday-Friday.
Ordering
ON-LINE is EASY. You will notice that our shopping cart is different that
most companies - you are not required to enter a password. This means
that, for extra security, we do not store any information about you online.
Start by going to the COFFEE MUGS page and select a mug by clicking on
the product. Next select your GOURMET CANDY by clicking on the candy
selection button. When you have selected the gift mug and candy you will
then be asked to fill in your personal information. This information is
ONLY USED to verify that you are the authorized card holder and provide
us with the necessary shipping information. Please make sure that you fill
out all of the blanks correctly and be sure to double check your email
address so that you can be sent a confirmation of the order. Last, you
will be asked for your Credit Card number and Expiration date. This information
is then encrypted and submitted to a highly secure SSI server. You will
then immediately receive a confirmation of the order you just placed via
e-mail. On the email will be a Transaction Number. For security purposes
your information is stored off-line under that Transaction Number. If you
need to contact us for any reason regarding your order please use that
number.
We
use session cookies to keep your shopping cart from emptying as you go
back and forth between merchandise pages and the shopping cart. A session
cookie expires when you close your browser. Cookies cannot be used to retrieve
data from your hard drive, obtain your email address, or obtain sensitive
information about you. If your browser is set to refuse cookies you may
view our site but will be unable to complete an order. To complete an order
you need to set your browser to accept cookies at least temporarily while
shopping.
Your
privacy is our Number One Priority! We Do Not sell our customers information.
We Do Not send junk mail to our customers. Customer data is always confidential.
All
gifts are shipped in plain, discreet boxes with 'BUY ITEMS, Inc.' as the
return address. No detailed description appears on credit card receipts.
'BUY ITEMS, Inc.' is the only company name that ever appears on any transaction
or box. All internet order transactions are encrypted and submitted to
a highly secure SSL server. Once the order is received the information
is stored to prevent the possibility of data access.
We
ship Gourmet Gift Mugs via the United States Post Office
Shipping
Charges:
Shipping
Charges and Delivery Time Options are selected by you at the time the gift
order is placed.
Please
read delivery times below before you make your shipping selection.
Shipping
Base Rates Are:
3
- 4 Days Delivery (Priority Mail) $11.95 Includes USPS Tracking
and Delivery. Provides order tracking and the date and time of delivery
or attempted delivery.
1
- 2 Overnight Delivery (Priority Mail Express) $39.95 Includes USPS
Tracking and Delivery. Provides order tracking and the date and time
of delivery or attempted delivery.
Extra
Service:
You
can combine with extra services to confirm individual delivery.
Signature
Confirmation (Provides the date and time of delivery or attempted delivery
and the name of the person who signed for the package.) $2.95
Adult
Signature ( Requires the signature of someone 21 years of age or older
at the recipient's address.) $6.95
Specified
Name Delivery (Requires id and confirms that only the specified person
on the order will receive the package.) $8.95
Do
you ship to…..?
Alaska
Or Hawaii? YES!
PO
Boxes: No
Hotels:
No
Mail
Forwarders: No
FPO/APO
Addresses: No
General
Delivery Addresses: No
Internationally:
No
SORRY
WE DO NOT SHIP OUTSIDE THE UNITED STATES.
| Order
Processing & Transit Time |
Order
Processing Time includes time to process and pack your gift order. Order
Processing Time is based on 'Business Days'. Business days include all
weekdays (Monday through Friday), but not week-ends. Orders received on
Saturday or Sunday are considered to have been received on business day
Monday. Orders received after 2 PM P.S.T. (West Coast Time) are considered
to have been received the next business day. Your order should leave our
warehouse the same day. Shipping Time is selected by you when you select
the shipping method. It does not affect Order Processing Time - only the
amount of time that it will take an order to be delivered to your recipient
by the carrier. Selecting PRIORITY MAIL EXPRESS DOES NOT GUARANTEE THAT
YOUR GIFT MUG CAN BE delivered overnight. Priority Mail Express and
Saturday delivery may not be available for all locations. Some areas
of this country are 2 and 3 days express delivery areas. Our delivery
provider does not telephone prior to delivering packages, and we cannot
guarantee the time of delivery.
We
may require additional verifications or information before accepting any
order. Your order is not accepted until we send you shipping information
for the order. After your order has been shipped, we will send you
an email confirming that your GIFT has been sent and will also contain
a tracking number. Most orders can be tracked via the USPS web site.
BIY ITEMS, Inc., does its best to ensure your GIFT arrives on time.
However, delivery dates are NOT GUARANTEED and there may be any number
of unforeseen reasons why your GIFT may arrive after the estimated arrival
date. We DO NOT GUARANTEE OVERNIGHT OR SATURDAY DELIVERIES.
| What
If My Order Was Declined? |
A
credit/debit card can be declined for many reasons, [wrong card number,
wrong CVV number, expiration date, a daily limit, insufficient credit or
an any issue with your bank]. Credit card authorization is handled by an
automated system, we may not be given the exact reason for decline. If
your order is declined please do the following:
Re-enter your credit card information or change to a different credit card.
If you are using a prepaid card, please call the phone number on the back
of the card to add your personal information as well.
This will resubmit the order, and we will try to authorize your card again.
If your card is declined again, please contact your card-issuing bank to
find out why they will not authorize the charge.
If your bank confirms it is okay, go back and resubmit your order.
| What
If My Order Was Canceled/Voided? |
If
your order was canceled, you will receive an email explaining the reason
why. Most often the reasons are either the inability to verify the billing
address or we have determined there is a problem with the recipient. If
your card was already charged, a refund will be processed within 1-2 business
days. Most banks will make the funds available to you after another 1-3
business days.
A
payment authorization takes place when an order is submitted on-line and
the Credit Card Company/Bank puts the money on hold but it is not immediately
removed from your account. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The
"charge" appearing on your card is called a pending hold. Pending holds
come about because bank and credit card companies hold funds for online
transactions while they verify information in order to determine whether
or not to approve the transaction. All internet financial transactions
are handled in this manner. Then if an order is voided, the hold
on the money is released to the processor by 'BUY ITEMS, Inc.'. The process
can take 1-3 business days to cycle back to the credit card processor.
The hold will come off your statement in accordance with the policies established
by your bankor credit card company. If you have any questions about when
the hold will come off, please contact your bank or credit card company
directly. Most card issuing banks will then make the funds available
to you within 1-5 business days.
For
your protection, we may require proof of identity if we are unable to verify
your billing address information. This may delay the processing of your
order. If additional proof of identity is required we will contact you
by email and your order will be placed on hold until we receive verification.
We
have made every effort to display the colors of our mugs that appear on
the Site as accurately as possible. However, as the actual colors you see
will depend on your monitor, we cannot guarantee that your monitor's display
of any color will be perfectly accurate. While text will remain as
displayed designs may also vary. All mug graphics and designs are
copyrighted material. You may not post, distribute, or reproduce
in any way any copyrighted material, trademarks, or other proprietary information
owned or controlled by 'BUY ITEMS, Inc.' without obtaining the prior written
consent of 'BUY ITEMS, Inc.
Our
goal is to ship GIFT MUGS as soon as possible. Mugs are custom wrapped
on receipt of order, changes CANNOT be made once your order has been submitted
and once an order has been placed it CAN NOT BE CANCELED.
An
order is considered "in transit" from the moment it leaves our warehouse
until it's delivered. GIFT MUGS shipped without signature required
will be at the purchasers discretion. Tracking/Delivery Confirmation
by USPS shall be considered legal proof that the gift mug was delivered.
Please
select your purchase carefully, ALL SALES ARE FINAL. Candy is not returnable
under any circumstance. An order is considered to have been fulfilled at
the time the gift mug is given to the shipping carrier. All mug orders
are shipped to the exact shipping address as provided to us when the order
is placed. It is the customer's responsibility to ensure that the
shipping address entered is correct. Orders that have been returned
because of incomplete or errors in the address are subject to a re-shipping
charge if the correct recipient's address can be obtained. Redirected packages:
A $12.00 charge will be applied to your credit card to redirect package
when an incorrect or incomplete address is given. Orders which are
RETURNED OR REFUSED AT DELIVERY will be disposed of at the time of return
to our warehouse. Customer agrees that purchase price of gift mug
and shipping charges will be forfeited if recipient can not be located.
Candy is NOT RESTOCKABLE.
Your
use of this Web Site or any Web Site owned by 'BUY ITEMS, Inc.' constitutes
your agreement to both follow and be bound by all outlined Terms and Conditions.
If you do not agree to these terms, please do not use this Site. Should
you have entered any of our web sites and bypassed this Agreement, the
use of this site will still bind you to the Terms and Conditions as outlined.
Placing
an order on this Web Site, you declare that you are of appropriate legal
age to purchase any of our merchandise offered for sale.
'BUY
ITEMS, Inc.' does not assume any liability or responsibility for any damages
arising out of or in connection with the use or misuse of any product purchased.
By purchasing from us, you agree to withhold harmless, indemnify, protect
and defend 'BUY ITEMS, Inc.' its agents, officers,
and employees of any and all liability associated with the use of our services
or against any incident of action involving products purchased from
'BUY ITEMS, Inc.'. You further agree that 'BUY
ITEMS, Inc.'. liability is limited to the price of
the product.
The
trademarks, logos, and service marks (collectively the "Trademarks") displayed
on the Site are registered and unregistered Trademarks of BUY ITEMS, Inc.
Nothing contained on the Site should be construed as granting, by implication,
estoppel, or otherwise, any license or right to use any Trademark displayed
on the Site without the prior written permission of BUY ITEMS, Inc. Your
misuse of the Trademarks displayed on the Site, or any other content on
the Site, except as provided in these Terms and Conditions, is strictly
prohibited. You are also advised that BUY ITEMS, Inc. will aggressively
enforce its intellectual property rights to the fullest extent of the law,
including the seeking of criminal prosecution.
Any
dispute arising out of or related to these Terms and Conditions or the
sales transaction between 'BUY ITEMS, Inc.' and Customer shall be governed
by the laws of the State of Nevada. 'BUY ITEMS , Inc. and Customer consent
to the exclusive jurisdiction and the exclusive venue of the State Courts
of the State of Nevada, Douglas County, to resolve any dispute between
them related hereto, and the parities waive all rights to contest this
exclusive jurisdiction and venue of such Courts.
IN
NO EVENT SHALL THE SITE OR ITS OWNERS, AGENTS, DIRECTORS, OFFICERS, EMPLOYEES,
REPRESENTATIVES, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY
DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY
DAMAGES, OR ANY DAMAGES WHATSOEVER, ARISING FROM OR IN ANY WAY CONNECTED
OR RELATING TO (i) THE USE OF (OR INABILITY TO USE), (ii) ANY PRODUCTS
PROVIDED THROUGH THIS SITE. YOU ACCEPT ALL RESPONSIBILITY FOR, AND HEREBY
AGREE TO INDEMNIFY AND HOLD HARMLESS THE INDEMNIFIED PARTIES FROM AND AGAINST,
ANY ACTIONS TAKEN BY YOU. BY USING THIS SITE, YOU AGREE TO DEFEND, INDEMNIFY
AND HOLD HARMLESS THE INDEMNIFIED PARTIES FROM ANY AND ALL LIABILITY REGARDING
YOUR USE OF THE THIS SITE OR PRODUCTS PURCHASED FROM THIS SITE.
IF
YOU ARE DISSATISFIED WITH THE SITE, OR ANY PORTION THEREOF, OR DO NOT AGREE
WITH THESE TERMS, YOUR ONLY RECOURSE AND EXCLUSIVE REMEDY SHALL BE TO STOP
USING THE SITE AND NOT PURCHASE FROM THE SITE.
All
orders made on this web site are subject to acceptance and availability.
'Shop
Items, Inc., may choose to not accept any order for any reason.
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